Rental FAQ

Will I have to assemble my Rollator Mobility walker?
No, the rollator comes fully assembled.

Does the Rollator fold up?
Yes, the Rollator mobility aid folds up for easy transportation and storage.

Can I buy my Rollator?
Yes – Please call us to discuss the purchase.

Is there a minimum hire period?
Yes, all of our hires have a minimum hire term of 3 weeks. If you wish to cancel your hire, you may do so within the first 3 days of receiving your Rollator by calling us. A cancellation fee applies.

Is there a security deposit?
Yes, a 50 euro security deposit is required and will be reimbursed when the rollator is returned. However, if the Rollator is lost or stolen, or damaged beyond normal wear and tear, the customer will be responsible for paying for its repair or replacing the Rollator at the model list price as stated in the terms & conditions.

Will my Rollator be in a good condition?
Yes, every Rollator is thoroughly cleaned and serviced to ensure it is in good working condition each and every time it is sent out.

When do I need to send back my Rollator?
When the hire is over or you no longer need it. Please pack up your Rollator in the original box and packaging and inform us immediately, and we will organise collection.

What is normal wear and tear?
We understand that through normal use, the product cannot stay in a pristine state. Normal wear and tear is related to tyres, brakes, and handles.

Can I return my Rollator at any time?
You may return your hire at any time by contacting us and returning it or requesting for it to be collected by courier. We will credit any unused hire weeks beyond the 3-week minimum hire time. All courier fees are non-refundable.

What if I need my Rollator for longer than my hire period?
No problem. You can arrange to extend your hire of the Rollator by contacting us by phone or email. You can do so on a weekly basis. Each additional week will be billed to your credit card at the weekly rate in your hire contract.

What if my Rollator needs to be repaired during my hire?
After notifying us of the issue, we will determine with your help what repairs are needed and the best way to resolve them. If replacement parts are needed, we will send them via courier along with instructions on how to make the repair. A replacement model may be sent at our discretion, based on availability and the degree of repair needed. We strive to provide the very best service to our customers with the least amount of inconvenience.

What if the Rollator is lost or stolen?
Once you receive the Rollator, you are responsible for its safety. If the Rollator is lost or stolen, or damaged beyond normal wear and tear, the customer will be responsible for paying for its repair or replacing the Rollator at the model list price as stated in the terms and conditions.